An overview of our processes

NZDRC offers a number of dispute resolution processes to resolve your dispute.

Arbitration

Arbitration is a formal dispute resolution process where two or more parties agree to submit all or certain disputes between them to an independent person called an arbitrator. Arbitration is entered into by agreement and the process is governed by the Arbitration Act 1996 and the Arbitration Amendment Act 2007.

An arbitrator’s decision, called an award, is binding on the parties and is enforceable as a judgment of the Court.

Mediation

Mediation is a consensual, confidential, and relatively informal negotiation process in which parties to a dispute use the services of a skilled and independent third party called a mediator to assist them to define the issues in dispute, to develop and explore settlement options, to assess the implications of settlement options and to negotiate a mutually acceptable settlement of that dispute which meets their interests and needs.

Generally, any agreement reached will be recorded in writing and will be binding on the parties. Any party to such an agreement may enforce its terms by issuing court proceedings.

Mediation has the advantage of assisting in repairing and/or preserving business relationships where adversarial proceedings may not. Mediation is a particularly effective process in circumstances where there needs to be an ongoing relationship between the parties.

Arb-med

Arb-Med is a hybrid dispute resolution process that combines the benefits of arbitration and mediation, including: speed, procedural flexibility, confidentiality, choice of decision maker, ease of access to the tribunal, continuity, finality, and enforceability of the outcome.

The primary objective of Arb-Med is the informed good faith negotiation and settlement of the dispute by the parties, with the initial assistance and efficiency of the Arbitral Tribunal’s information gathering powers, in the context of a formal arbitration process that will immediately resume if the mediation that follows is not successful.

Adjudication

Adjudication provides parties to a dispute with a cost-effective but robust dispute resolution process that results in a determination being made by an independent adjudicator, typically within 35 working days.

Contractual Adjudication offers a proportionate and fast-track dispute resolution process with the primary purpose of improving cashflow, whilst providing quick and relatively inexpensive access to justice, alleviating pressure on the Courts.

Expert determination

Expert determination is a simple means of binding dispute resolution. Expert determination is a consensual, confidential and relatively informal process whereby parties to a contract agree to refer matters in dispute to an independent person to decide. The independent person is selected because the person is respected as having expertise relevant to the matters in dispute between the parties.

Expert Determination can provide either a binding or non-binding determination (subject to agreement by the parties) without involving many of the formalities that can beset more formal processes such as arbitration and litigation.

A determination which the parties have agreed shall be binding on them may be enforced by a party to the process issuing court proceedings.

Expert determination also has the advantage of assisting in preserving business relationships where strictly adversarial proceedings may not.

Early neutral evaluation​

Early Neutral Evaluation is a confidential, settlement oriented dispute resolution process that produces a non-binding evaluation of the facts, evidence and legal merits of a case by an independent neutral third party.

The objective of Early Neutral Evaluation is to position the case for early resolution by settlement or trial by providing the parties with guidance as to the likely outcome if the dispute were to be heard by a court in the form of an independent Evaluation of the facts, evidence, and legal merits of the matters in dispute.

Although settlement is not the primary objective, the purpose of Early Neutral Evaluation is to promote settlement discussions at an early stage in the litigation process, or at the very least to assist parties to avoid the significant time and expense associated with further steps in litigation.

Conflict management

Conflict management services include organisational performance audits, conflict management coaching, the development and implementation of integrated conflict management systems and strategies to improve performance and relationships to avoid disputes between employees, clients, suppliers, subcontractors and other stakeholders, and where conflict and disputes cannot be avoided, to manage disputes effectively.

Related conflict management resources

Other resources you might like

If you found this article helpful and are interested in learning more, there is a wealth of other resources available on our website. We have a wide array of articles and guides on a variety of topics, each designed to provide you with a deeper understanding of the subject matter. We encourage you to explore these resources and deepen your knowledge.

A brass scale of justice sits prominently on a glass desk, symbolizing law and fairness. In the background, a person in a suit, partially out of focus, examines documents, indicating that even in this seemingly straightforward setting, the court sees through layers of lipstick and linguistic camouflage.

Court sees through layers of lipstick and linguistic camouflage in audacious application to set aside arbitral award

Unfortunately, too many unsuccessful arbitration participants still see it as worth their while to ‘roll the dice’ by manufacturing a pathway to a court, where strained procedural unfairness arguments rise to the fore as something of a last refuge of the desperate. … This farcical position should no longer be entertained. Where [this] backdoor strategy is unsuccessfully deployed in future it should be met with a punitive costs sanction.[1]

Arbitration is final and binding, and an award in New Zealand can be appealed only on a question of law (not fact) or when it is in conflict with public policy (involving fraud, corruption or a breach of natural justice, such as procedural unfairness). The principle underpinning this, is that parties will not be readily provided with a chance to re-argue their claims before a court after having chosen freely to resolve their disputes through arbitration.

This reflects the old saying, “you made your bed, so must lie in it”. In a recent decision out of the Supreme Court of Western Australia, the lawyers involved must have felt they had been sent to their beds without any supper. The case was Venetian Nominees Pty Ltd v Weatherford Australia Pty Ltd,[2]where Kenneth Martin J dismissed an application to set aside an arbitral award based on an alleged denial of procedural fairness, in a scathing judgment.

“Anchored to the contract” – UK Supreme Court concludes the MUR Shipping saga on force majeure and reasonable endeavours

The UK Supreme Court has overturned the judgment of the Court of Appeal in MUR Shipping, and held that a reasonable endeavours proviso in a force majeure clause does not require a party to accept an offer of non-contractual performance. In a unanimous decision, the Supreme Court focused on the importance of commercial certainty and that what is required by reasonable endeavours must be anchored to the contract.
A modern hallway with a wall displaying signs for various legal and dispute resolution centers, including the New Zealand Centre for Alternative Dispute Resolution. The area has large windows, plants, and a railing on the left side, allowing natural light to enter.

The Alternative Dispute Resolution Centre (ADR Centre) launches its dedicated website

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