18 August 2021 | IMPORTANT NOTICE


In line with Ministry of Health guidance, our staff are currently working remotely. They remain available to assist and it is business as usual. However, we ask that wherever possible you contact us online or by email to registrar@nzdrc.co.nz.

If you need to courier documents, please contact our Registry staff in the first instance to confirm the appropriate delivery details.

He waka eke noa.

Commercial Disputes

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Commercial Disputes

Arbitration and mediation are popular processes for the resolution of a wide range of commercial disputes.

NZDRC’s processes are specifically designed to ensure the most proportionate level of response is adopted providing parties with a fair, prompt and cost effective means of resolving their dispute. Both processes also allow commercial parties to resolve their disputes in a private forum maintaining confidentiality.



NZDRC provides both ad hoc arbitration services as well as institutional arbitration under its Arbitration Rules. Both options provide parties with access to arbitration on either a fixed or capped fee basis, providing parties with much needed certainty in terms of cost.

The NZDRC Arbitration Rules are intended to give parties the widest choice and capacity to adopt fully administered procedures that are fair, prompt and cost effective, and which provide a proportionate response to the amounts in dispute and the complexity of the issues involved.

NZDRC’s ad hoc arbitration service provides parties with flexibility to craft their own process while still giving them access to NZDRC’s institutional oversight, assistance, and support. Importantly, the service also provides certainty in terms of a capped arbitration fee.

When entering into a contract, we recommend that parties adopt one of our model clauses to ensure they can access these services should a dispute arise at a later date. Model clauses for both NZDRC ad hoc arbitration and NZDRC institutional arbitration may be found here.



NZDRC’s commercial mediation offering provides commercial parties with a professional, fully administered, and credible mediation process. For commercial parties who are looking to craft a more flexible solution to their dispute, this option empowers parties to develop and explore mutually benefical settlement options with the assistance of an independent third party mediator who brings with them significant industry specific experience.

A model clause for mediation may be found here.


Find out more

NZDRC has significant knowledge and experience, which has been built up over the course of more than 30 years during which we have delivered consistent, professional and credible private dispute resolution services. Contact us today to find out more about how we can help you or your clients.

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