Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. Following the Prime Minister’s announcement on Saturday, our people will begin working remotely from today, Monday 23 March.

Having well developed online dispute resolution options, it will in many ways be business as usual for us as we focus on providing a seamless service, regardless of where our Registry staff, arbitrators, mediators and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

If you have any questions, please do not hesitate to get in touch. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.


Arbitration in New Zealand is governed by the Arbitration Act 1996 and the Arbitration Amendment Act 2007.

When the Arbitration Act 1996 came into force on 1 July 1997 it fundamentally changed New Zealand’s existing legal framework for arbitrations which was then the outmoded Arbitration Act 1908 based on the English model. The main feature of the Arbitration Act 1996 was to incorporate the UNCITRAL Model Law into New Zealand Law which is founded upon the principles of party autonomy, reduced judicial involvement in the arbitral process, increased powers for the arbitral tribunal and consistency with laws in other jurisdictions. The principles that underpinned the Act were designed to ensure that the object of arbitration was met, namely to obtain the fair resolution of disputes by an impartial tribunal without unnecessary delay or expense and that parties should be free to agree how their disputes are resolved, subject only to such safeguards as are necessary in the public interest.

When the Arbitration Amendment Act 2007 came into force on 18 October 2007, New Zealand became the first country in the world to adopt the whole of the new United Nations Commission on International Trade Law (UNCITRAL) legislative provisions on interim measures and preliminary orders with only a few minor modifications.

The Arbitration Amendment Act 2007 introduces a number of relatively technical amendments to the Arbitration Act 1996 to strengthen arbitration as a means of private dispute resolution in New Zealand and enhance the use of arbitration as an agreed method of resolving commercial and other disputes.

The Arbitration Amendment Act 2007 significantly improves the skeletal confidentiality provisions of the Arbitration Act 1996, eliminates appeals which attempt to “dress up” questions of fact as questions of law and enhances consumer rights and improves consumer protection.