About us

The New Zealand Dispute Resolution Centre (NZDRC) is the leading independent, nationwide provider of private commercial dispute resolution and conflict management services in New Zealand.


NZDRC has extensive knowledge and experience in the design and implementation of dispute resolution processes. This has enabled us to develop a comprehensive understanding of the community’s needs and to constantly deliver sound and commercially relevant advice on dispute resolution services.

We focus on informing and educating parties and their advisers about dispute resolution processes to assist them make informed decisions about the dispute resolution options that are available to them.

In numbers



More than 30 years of experience in delivering private dispute resolution services, makes us New Zealand’s most experienced provider

150 specialists

With more than 200 specialists working across a broad range of sectors and processes, you can be sure we appoint the most appropriate person

Moving the world to resolution

With our unwavering commitment to shaping a world where disputes are resolved with empathy, innovation, certainty, and fairness, we are leading the way in resolution.

We believe in fostering early and enduring resolution, and we are here to help you to achieve it.

Our story

Nearly three decades ago, our founder, John Green, found himself in a building dispute as a young contractor. Having gone through a lengthy and frustrating court battle that left him the victor but considerably poorer, he thought there must be a better way to do things.

John studied law and arbitration and set up an improved, accessible private justice system – what would eventually become the ADR Centre, New Zealand’s only purpose-built dispute resolution centre.

Before the term disruptive innovation was even invented, the ADR Centre challenged the status quo by introducing new dispute resolution methods and developing and delivering capped and fixed fee services – a unique offering in a market that has traditionally relied on chargeable hours.

A diverse group of professionals sit attentively in a bright conference room. A woman with blonde hair and a ponytail, dressed in business attire, appears focused while holding a pen. Others around her are also engaged, with note-taking visible.

Our team

Our support team is approachable, accessible, and helpful. Those parties to disputes and/or their advisers who contact us seeking advice, tell us that they are grateful for the personal service and professional advice that our Case Managers and Registrars provide which demystifies the dispute resolution processes for them.

We also recognise the need to appoint seasoned, subject-matter experts to our industry-specific panels. Our panellists are leaders in their respective fields, so if, for example, you have an IT, IP, property or rural dispute, a panellist with the relevant experience will be appointed.

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A trusted provider

With a proven track record of delivering fair and efficient processes, we understand the intricate dynamics of conflicts and dispute and can tailor our services to meet the unique needs of our clients.

By leveraging our expertise, we empower businesses to resolve disputes effectively and efficiently, saving valuable time and resources.

NZDRC is also a trusted provider of services for Government and was approved as the provider of the Grocery Industry Dispute Resolution Scheme by the Minister of Commerce and Consumer Affairs in 2023.

Get in touch

Contact our team today to see how we can help

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