Independent Complaint and Review Authority

Business card draft ICRA logo -png-500x300

The Independent Complaint and Review Authority (ICRA) is a wholly owned subsidiary of NZDRC.

ICRA was established as a specialist delivery vehicle for:

  • independent and impartial reviews of, and appeals against decisions and determinations made by public and private sector organisations and government bodies in the exercise of their statutory powers and duties; and
  • independent and impartial review and auditing of intra-organisational and extra-organisational B2B and B2C complaints processes, procedures and outcomes.
For more information contact 09 486 7140 |
Website coming soon

© 2019 Copyright Independent Complaint and Review Authority Limited 








Fair, prompt and cost effective conflict management and dispute resolution services. Proudly serving industry, commerce and the community for 25 years.

Find Out More
  • in
  • tw
  • fb