Independent Complaint and Review Authority

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The Independent Complaint and Review Authority (ICRA) is a wholly owned subsidiary of NZDRC.

ICRA was established as a specialist delivery vehicle for:

  • independent and impartial reviews of, and appeals against decisions and determinations made by public and private sector organisations and government bodies in the exercise of their statutory powers and duties; and
  • independent and impartial review and auditing of intra-organisational and extra-organisational B2B and B2C complaints processes, procedures and outcomes.
For more information contact 09 486 7140 | info@icra.co.nz.
 
Website coming soon

 
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ABOUT US

Fair, prompt and cost effective conflict management and dispute resolution services. Proudly serving industry, commerce and the community for 25 years.

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