Who are we?

When it comes to Disputes Resolution, we are extremely proud of our approach to serving both the industry and the wider community. 

At NZDRC, our support team is considered approachable, accessible and helpful. Those parties to disputes and / or their advisers who contact us seeking advice, tell us they're grateful for the personalised service and professional advice that our Registrars provide, demystifying the dispute resolution processes for them helping them understand and therefore participate more effectively.

 

As the leading provider of private commercial dispute resolution services in New Zealand, NZDRC is committed to training and educating its panelists and to educating and informing commercial and public enterprises and the community about dispute avoidance, conflict management and dispute resolution practices and procedures.

 

We also provides conflict management services including organisational performance audits, conflict management coaching, the development and implementation of integrated conflict management systems and strategies to improve performance and relationships and to avoid disputes between employees, clients, suppliers, subcontractors and other stakeholders, and where conflict and disputes cannot be avoided, to manage disputes effectively.

 

Our strategy, vision and values

 

NZDRC is the leading provider of private dispute resolution services in New Zealand. NZDRC aims to maintain this privileged position and to continue to set the standard of excellence for private domestic and international dispute resolution in New Zealand, through:

 

  • Building and maintaining strong and trusted relationships with government, industry, business and commerce, the legal profession, and the community.
  • Providing quality advice and highly efficient professional services.
  • Establishing and promoting independent panels of dispute resolution professionals who are experienced, respected and recognised as leaders in dispute resolution in New Zealand and internationally.
  • Encouraging and training less experienced, but otherwise properly qualified persons to act in relation to lower value and less complex domestic claims under the mentorship of their more experienced colleagues so that they may gain valuable experience and knowledge in a safe environment for the parties.
  • Maintaining a comprehensive and user-friendly website to inform and educate parties to disputes and their advisers about dispute resolution options in new Zealand.
  • Providing fair, prompt and cost effective dispute resolution procedures.
 

We believe our model of creating and developing innovative, specialist processes by combining our extensive expertise and local experience with the best aspects of evolving global trends and practices, allows us to provide the best possible service to industry, commerce and the community.

 

Our Vision is underpinned by our five core values:

 

Integrity Exemplifying impartiality, independence, integrity, honesty and accountability - everything we say and do will reflect the highest moral, ethical and professional standards.
Respect Engendering mutual respect in all our interactions.
Support Giving all those who use and deliver our services the maximum support.
Discipline Maintaining consistency and certainty in the delivery of our services.
Trust Trusting that all our people share our values.

 

Truly client focused

 

Anyone can claim to be client focused. At NZDRC we have issued an open Statement of Commitment and we have launched one of the dispute resolution sector’s most comprehensive client feedback programmes to measure just how focused and committed we really are.

 

 

 

 

Fair, prompt and cost effective conflict management and dispute resolution services
Proudly serving industry, commerce and the community for 25 years.