WHO ARE WE?

NZDRC is the leading independent, nationwide provider of private commercial, family and relationship dispute resolution services in New Zealand.

NZDRC also provides international dispute resolution services through the related entities: New Zealand International Dispute Resolution Centre (NZIDRC); and New Zealand International Arbitration Centre (NZIAC). Specialist building and construction dispute resolution services are provided through the Building Disputes Tribunal.

Our extensive knowledge and experience of the design and implementation of dispute resolution processes enables us to develop a comprehensive understanding of the community’s needs and to constantly deliver sound and commercially relevant advice on dispute resolution procedures and options and innovative and effective dispute resolution services.

We focus on informing and educating parties and their advisers about dispute resolution processes so that they may make informed decisions about the dispute resolution options that are available to them.

Our support team is considered approachable, accessible and helpful. Those parties to disputes and/or their advisers who contact us seeking advice, tell us that they are grateful for the personal service and professional advice that our Registrars provide which demystifies the dispute resolution processes for them and helps them to understand and to participate in the processes more effectively.

As the leading provider of private commercial dispute resolution services in New Zealand, NZDRC is committed to training and educating its panelists and to educating and informing commercial and public enterprises and the community about dispute avoidance, conflict management and dispute resolution practices and procedures.

NZDRC also provides conflict management services including organisational performance audits, conflict management coaching, the development and implementation of integrated conflict management systems and strategies to improve performance and relationships and to avoid disputes between employees, clients, suppliers, subcontractors and other stakeholders, and where conflict and disputes cannot be avoided, to manage disputes effectively.

We are passionate and proud of our approach to serving industry, commerce and the community.

Our strategy, our vision and our values

NZDRC is the leading provider of private dispute resolution services in New Zealand.

NZDRC aims to maintain that privileged position and to continue to set the standard of excellence for private domestic and international dispute resolution in New Zealand through:

• Building and maintaining strong and trusted relationships with government, industry, business and commerce, the legal profession, and the community.

• Providing quality advice and highly efficient professional services.

• Establishing and promoting independent panels of dispute resolution professionals who are experienced, respected and recognised as leaders in dispute resolution in New Zealand and internationally.

• Encouraging and training less experienced, but otherwise properly qualified persons to act in relation to lower value and less complex domestic claims under the mentorship of their more experienced colleagues so that they may gain valuable experience and knowledge in a safe environment for the parties.

• Maintaining a comprehensive and user-friendly website to inform and educate parties to disputes and their advisers about dispute resolution options in new Zealand.

• Providing fair, prompt and cost effective dispute resolution procedures.

We believe passionately that our model of creating and developing innovative, specialist dispute resolution processes by combining our extensive expertise and local experience with the best aspects of evolving global trends and practices allows us to provide the best possible service to industry, commerce and the community.

Our Vision is underpinned by our five core values. It is these values that have enabled us to build a flexible and responsive organisation that can continuously change and adapt in order to achieve our vision.

Truly client focused

Anyone can claim to be client focused. At NZDRC we have issued an open Statement of Commitment and we have launched one of the dispute resolution sector’s most comprehensive client feedback programmes to measure just how focused and committed we really are.